Frequently Asked Questions – Ruiru Gym & Aerobics
General Questions
What are your operating hours?
We offer flexible operating hours to accommodate various schedules. Please contact us directly for our current operating hours, as they may vary by season and holidays.
What types of membership packages do you offer?
We provide several affordable membership options to suit different needs and budgets. These include daily, weekly, monthly, and annual packages. Each package can be customized with additional services like personal training or specialized classes.
Is there a joining fee?
Contact our reception desk for current joining fees and any ongoing promotional offers. We frequently run special promotions for new members.
Can I try before I join?
Yes! We encourage potential members to visit our facility for a tour and consultation. Ask about our trial passes to experience our facilities firsthand.
Facilities & Equipment
What types of equipment do you have?
Our gym is equipped with state-of-the-art machines including:
- Cardiovascular equipment (treadmills, ellipticals, stationary bikes)
- Free weights and weight machines
- Functional training area
- Stretching and cool-down zone
Do you have changing rooms and showers?
Yes, we provide clean and well-maintained changing facilities with secure lockers for your belongings.
Is there parking available?
Please contact us for specific information about parking facilities and arrangements.
Classes & Training
What types of aerobics classes do you offer?
We offer a variety of dynamic aerobics classes suitable for different fitness levels, including:
- High-intensity cardio sessions
- Dance-based aerobics
- Step aerobics
- Low-impact options for beginners
How often are aerobics classes held?
Classes run throughout the week at various times. A detailed schedule is available at our reception desk and is updated monthly.
Do I need to book classes in advance?
While drop-ins are welcome, we recommend booking classes in advance to secure your spot, especially during peak hours.
Are personal trainers available?
Yes, we have highly qualified personal trainers available for one-on-one sessions. Our trainers can create personalized programs based on your specific goals and fitness level.
Health & Safety
What COVID-19 safety measures are in place?
We maintain strict hygiene protocols and follow all current health guidelines. This includes regular sanitization of equipment, proper ventilation, and appropriate spacing during classes.
Do I need a medical clearance to join?
While not mandatory for all members, we recommend consulting with your healthcare provider before starting any new exercise program, especially if you have pre-existing conditions.
What should I bring to the gym?
We recommend bringing:
- Comfortable workout clothes
- Clean athletic shoes
- Towel
- Water bottle
- Padlock for lockers (or these can be rented)
Progress & Support
How do you help members track their progress?
Our trainers provide regular fitness assessments and can help you set and monitor achievable goals. We also offer body composition analysis and measurement tracking.
What support is available for beginners?
We provide:
- Initial fitness assessment
- Equipment orientation
- Basic workout plan
- Regular check-ins with our fitness staff
- Modified class options for beginners
Can I freeze my membership if needed?
Yes, membership freezing is available under certain circumstances. Contact our membership services for specific terms and conditions.
Additional Services
Do you offer nutritional guidance?
Yes, our trainers can provide basic nutritional advice as part of your fitness program. For specialized dietary needs, we can refer you to qualified nutritionists.
Are there any social events or challenges?
We regularly organize fitness challenges, community events, and social activities to keep our members motivated and engaged.
For any additional questions or specific inquiries, please don’t hesitate to contact our friendly staff. We’re here to help you achieve your fitness goals! 💪